Frequently Asked Questions on Ujjwala Scheme-DNO’s/Distributors

Q1: What is Pradhan Mantri Ujjwala Scheme (PMUY)?
Ans: The scheme is for providing LPG Connections to the women of Below Poverty Line (BPL) households. Under this Scheme, 5 crore LPG connections will be given to BPL households over a period of three years. During the year 2016-17, 1.5 crore LPG connections will be given to the eligible beneficiaries.

Q2: Whether Scheme Guidelines of PMUY have been notified by Ministry of Petroleum and Natural LPG?
Ans: Yes, it is been notified and is available on the website of the (

Q3: How do I know who is an eligible beneficiary under PMUY?
Ans: Beneficiary under PMUY will be identified through the published list of SECC-2011 data. Households having one of the Deprivations in the survey would be the target beneficiaries.

Q4: Who will be the beneficiary of Ujjwala Scheme?
Ans: A woman of a BPL household, who does have LPG connection in her household. Such women member may apply for new LPG connections under Ujjwala Scheme by filling the prescribed KYC application and submitting the same to the nearest distributor. While submitting the application form, the woman will submit Proof of Address, Aadhaar number and Jandhan /Bank Account. (If the Aadhaar number is not available, steps would be taken in coordination with UIDAI for issue of Aadhaar number to the woman of BPL household).

Q5: How to know the applicant is eligible under PMUY?
Ans: Applicant will Submit the Ujjwala KYC form to the nearest LPG distributor and the LPG field official/Distributor, who will match the application against SECC-2011 database and after ascertaining their BPL status and physical verification of not having LPG connection at their home, distributors will enter the details (Name, Address, Aadhaar, Bank account details and Aadhaar Numbers of Adult members of family etc.) into a dedicated OMC Web portal through a login/password given by OMC’s. OMC will undertake the de-duplication exercise electronically to detect any multiple connections in the house hold or an existing connection with the adult member of household. If no multiple connection is detected the new LPG connection will be released under the scheme to the beneficiary.

Q6: How will the beneficiary get enrolled under Ujjwala scheme?
Ans: Submit the Ujjwala KYC to the nearest LPG distributor and the LPG field officials will match the application against SECC-2011 database by identifying the beneficiary through AHL_TIN No. and after ascertaining their BPL status, enter the details (name, address, aadhaar etc.) into a dedicated OMC Web portal through a login/password given by OMC’s. OMC will undertake electronically the de-duplication exercise and other measures before release of new LPG connection under the scheme to the beneficiary.

Q7: What all is the Ujjwala beneficiary getting under the scheme Ujjwala?
Ans: Entire cost of new connection, including Security deposit (cylinder and Pressure Regulator), the cost of Suraksha Hose pipe, DGCC book, installation and administrative charges on one-time basis, will be borne by the Government. The total cost of new connection borne by the Government is Rs 1600/-.

Q8: Who will pay the LPG stove charges and refill cost?
Ans: Customer will have to pay towards purchase of LPG stove and first refill charges at the time of release of new LPG connection under the scheme. Beneficiary will have option to make upfront payment for the same or provided with option to avail EMI option to pay the cost of LPG stove or first refill or both by submitting prescribed undertaking for availing loan on Refill/LPG stove to the distributor. Cost of LPG stove or Refill or both will be recovered on EMI basis by the OMC’s from the subsidy amount due to the consumer on purchase of each refill.

Q9: Will there be a priority for customer opting for upfront payment of LPG stove and Refill?
Ans: Yes, the customers opting for upfront payment of LPG stove and Refill will get priority over those opting for EMI for LPG stove and Refill.

Q10. Can a beneficiary buy LPG Stove from the market and avail the benefit?
Ans: A customer can do so provided the LPG stove is ISI marked.

Q11. Who will bear the cost of Suraksha Hose, DGCC, Installation Charges besides Security Deposit of Cylinder and Pressure Regulator?
Ans: Cost i.e. Rs 1600/- per connection is borne by the Government by means to reimbursing to Oil Marketing Company. OMCs, inturn, reimburse the Cost of Suraksha Hose Pipe, DGCC book and one-time installation and administrative charges i.e (Rs.100+25+75=200) to respective distributor’s account on weekly basis after weekly reconciliation of number of LPG connections released by them under the PMUY scheme.

Q12: How will distributor receive his investment made towards the LPG stoves and first refill cost given to customers who have availed EMI option?
Ans: In case of beneficiary availing EMI facility, initially the cost of LPG stove and First refill will be borne by distributor and will be reimbursed by respective OMC based on number of connections released on weekly basis under the PMUY scheme on EMI taken by customers.

Q13: Applicant claims to belong to a BPL household but her name is not appearing in SECC data. In that case, who is to be contacted to get the name added?
Ans: New connection under PMUY will only be released to women whose name is duly recorded in SECC -2011 data.

Q14: Applicant name is appearing under the beneficiary Ujjwala, but she is no more alive, can her daughter/granddaughter get the Ujjwala connection?
Ans: They are eligible subject to other conditions that only connection will be given to the household and fulfilling of other conditions as prescribed.

Q15: None of the family member is having Aadhaar or Bank account, how to apply for Ujjwala?
Ans: it is mandatory to have Aadhar as well as Bank account in the name of beneficiary. For other members of the household, it is mandatory to furnish Aadhar number.

Q16. Can a customer who has taken connection under Ujjwala transfer her connection?
Ans: No. however, connection can only be transferred upon demise of the beneficiary to the member of household only, preferably in the name of woman member.

Q17: How to deal with advance amount given to consumer who has availed EMI option and wants a transfer?
Ans: The transfer will not happen during the life time of beneficiary. However, connection will be transferred in the name of family member subject to clearing of outstanding balance amount.

Q18: Where can a consumer get more information about PMUY (UJJWALA) Scheme?
Ans: a) For getting any information, providing feedback and for registering any complaint OMCs have call center which is accessible at Toll Free No 18002333555. b) Consumers can also visit or visit transparency portal of their LPG Company (IOC, BPC, HPC) through

Q19:What is AHL_TIN No.?
Ans: AHL_TIN No. is Abridged Household List-Temporary Identification Number which is a 29 digit temporary number given by SECC-2011. Identification of beneficiaries is based on the AHL_TIN. For every family it is starting with “head” of the family and AHL_TIN No. ends with “1”. AHT_TIN of corresponding family members then on series ending with........ 2, 3, 4

Q20: A BPL family person doesn’t have his/her name appearing in SECC-2011 beneficiary list. How can he/she get enrolled?
Ans: The beneficiary to approach the concerned District collector.

Q21. Name and number of family members as per SECC list does not match with what is declared in Ujjwala form by the applicant. Whom to report and resolve?
Ans: The variations of name in SECC data with Aadhaar and Bank account will be considered to the extent of Near Match provided the name of Father/Mother or Spouse, as the case may be.

Q22. Aadhaar numbers of all adult family members as per SECC list were not provided by the UJJWALA applicant. Will the beneficiary be entitled for release of connection?
Ans: In case of non-availability of Aadhaar of other adult family members, the customer should give a reason and declaration to the effect that, they do not have any connection in the name of these family members, and they will provide the Aadhaar Numbers within 6 months period time from the date of enrolment. Such consumers will not be eligible for EMI scheme for Stove and cost of LPG.

Q23. What is the qualifying Criteria for release of LPG Connection under Ujjwala Scheme?
• Name should be available in the list of SECC data 
• Aadhaar document 
• Bank account details (IFCSC code and Account Number (The beneficiary can either a sole account holder or a joint account holder essentially in the name of Beneficiaries). 
• Aadhaar of all major (above 18yrs) family members submitted

Q24. The family name is available in SECC data but there is no female member (like a family with father, sons and minor daughter, the mother has expired) Death of only female member in the family. How to extend the benefit of BPL family in such cases?
Ans. New connection under the Scheme may be released to eligible male member subject to upfront payment of beneficiary’s share.

Q25. If there are any discrepancies in the beneficiary list in SECC-2011 data, what is process to get it resolved?
Ans: It is incumbent upon the beneficiary to get the discrepancy rectified before processing the request to release the connection.

Q26. The existing BPL family has split into two families as a result of separation or as a result of marriage, and hence there is a claim of two or more members asking to LPG connection?
Ans: it is mandatory for each family to exist as separate unit in the SECC data without which no separate connection will be released. However, one family is allowed to get new connection.

Q27. What if a family is listed in SECC Data but not found in the given address?
Ans. The NIC should delete /deactivate the AHL_TIN from SECC data.

Q28. What if the kitchen of the beneficiary is unsafe (thatched/ Leaves roof house, have no elevated platform for LPG installation and Poor ventilation)?
Ans. Matter to be taken up with State Govt/ local body helps if that could be arranged. Tie up with some voluntary agencies.

Q29. OMCs are not able to recover the advance loan towards Cost of Stove and LPG Approx. Rs 1500/- per connection even in next 2 FY. After taking the LPG connection under PMUY and the beneficiaries consumption is very low or beneficiaries has moved out or are not traceable, or have sold the equipment etc. In such cases how to compensate the OMC losses?
Ans. Government to reimburse OMCs any outstanding amount pending for recovery beyond the 2 Financial Year as if the consumer in regular way are expected to consume that much numbers of refill. PPAC to be advised accordingly by MoP &NG

Q30: Is it necessary to upload scan copies of Aadhaar and Bank details, along-with KYC in OMC portal?
Ans. Yes, distributor to upload the scan copies.

Q31: In Gujarat, Rs 100/- is being collected from customer toward stamp duty. Can this amount become part in EMI or it is to be collected from customer?
Ans. Beneficiary of this Scheme to bear the cost towards stamp duty.

Q32: Is there any restriction on number of connections to be released under Ujjwala?
Ans. It is one per family. No other member of the eligible household can get regular connection.

Q33. Is there any restriction on number of connections to be released under Ujjwala with Refill in EMI?
Ans. No

Q34. Is there any Restriction on number of connections to be released under Ujjawala with HP in EMI?
Ans. No

Q35. Is there any Restriction on number of connections to be released under Ujjawala with Refill & HP in EMI?
Ans. No

Q36. How will the customer know what is her total loan amount and when will her loan is repaid? 
Ans: Each OMC to maintain separate ledger account of such beneficiaries who have availed loan through EMI facility. It should be shared with the distributor and available to consumer on call.

Q37. If there are 7 (above 18 Yrs.) members in a family as per SECC and the customer says only 5 are living with him. Should a distributor insist on 7 Aadhar or issue connection with 5 Aadhar.
Ans. While carrying out KYC documentation utmost effort must be given for obtaining the Aadhar number of all other family members reflecting in SECC data. However even after exercising best effort if aadhaar number of any family member is not available, form should not be rejected. However the beneficiary to be conveyed to provide the aadhaar number in next three months when available.

Q38. When will the Scheme roll out in my State?
Ans. The Scheme was launched by Hon’ble PM in UP on 1st May, 2016 and was launched in Dahod for the States of Gujarat, MP and Rajasthan on 15th May, 2016. The Scheme is rolled out in a phased manner across the country. It has been decided to give priority to States / UTs having low LPG coverage against the national coverage.

Q39. Is there any quota prescribed for each State?
Ans. There is no State-wise quota fixed so far. There is an overall target of 5 crore in three years and 1.5 crore in the first year. However, priority will be given to such States/UTs having average LPG coverage less than the national average.

Q40. Can the State Government contribute part of the cost of a connection?
Ans. Yes, that is possible but the Scheme name would remain PMUY and no other name would be permitted. While distributing the connections, credit may be suitably given to the State Govt. agency for its contribution.

Q41. In case of North Eastern states where there were different Deposit rates existing, what will be the Security Deposit rate of Ujjwala connection?
Ans. Security Deposit rate under ujjwala scheme is uniform across the country in which cost of security deposit is borne by Government of India.

Q42. Can a customer avail 5kg cylinder under Ujjwala.
Ans. Yes, 5kg cylinder is also covered under ujjwala scheme.